Return & Refund Policy

At Zestora - India's #1 Shopping Store, we prioritize customer satisfaction. However, due to the nature of our products, our Return & Refund Policy is designed to be fair, transparent, and secure for all parties.

🧾 Return Policy

Some selected products are eligible for return within 4 days of delivery.

Return is accepted only if the product is damaged, defective, or significantly different from the description.

To initiate a return, please email us within the return window at: zestora.cs@gmail.com with your order ID and clear photos of the issue.

🚫 Non-Returnable Items

Many items listed on Zestora are non-returnable and non-refundable due to hygiene, safety, or single-use nature (e.g., personal care, electronics, discounted items). These products are clearly marked as “Non-Returnable” on their product pages.

💸 Refund Process

Refunds are processed only after returned items are received and verified.

Once approved, refunds will be issued to the original payment method within 7–10 business days.

⚖️ Zestora’s Rights

Zestora holds full rights to:

Reject returns or refunds if the product is found used, damaged, or misused.

Deny claims where the product was correctly delivered and no genuine issue is found.

Refuse service or refund in case of suspicious or fraudulent activity.

We are committed to maintaining a safe and trusted shopping environment for all users.

📩 Need Help?

📧 Email us at zestora.cs@gmail.com

We’re here to assist you with any questions.